Piping Rock proudly ships to over 160 countries!
Find your country here:
Don’t see your country listed?
We invite you to contact our customer service department at customerservice@pipingrock.com to request that we include shipment to your country!
International Shipping Rates
International shipping rates are based on the delivery’s destination in addition to the weight of the order.
To find out how much your shipping will cost, simply add your desired items to your cart. On the cart page you will be able to view your estimated shipping cost and your order total.
Our items are manufactured and shipped from the state of New York in the United States and we remain committed to serving our customers worldwide. We are proud to offer several carrier options for shipping internationally. You will have the option to choose which carrier during checkout.
Import Taxes & Duties
When ordering internationally, you may incur higher-than-expected import duties, tariffs or brokerage fees, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, brokerage fees, quarantine charges, or local taxes that may apply to your order are your responsibility. We cannot anticipate or estimate country-specific duties, tariffs, brokerage fees or taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.
Again, our prices do not reflect any of these additional charges. These fees are determined by local customs offices and we are not responsible for any such fees incurred.
Declaration of Value & Product Description
Due to international shipping laws, your shipping label will include the full value of your order minus the shipping cost.
We include an itemized packing list with every order, which indicates the name(s) of the product(s) ordered and how many of each.
Importance of Your Contact Information
Before submitting your order, please take a moment to double-check and ensure that your shipping address, phone number AND email address are all entered and 100% accurate. International shipping services require this information in order to contact you in the event of a delay or any other problem with the delivery of your order.
Shipping Restrictions
Due to certain shipping restrictions and prohibited products that vary from country to country, we are unfortunately unable to ship some items and ingredients to certain locations. These restrictions are subject to change at any time. For your convenience, we have compiled a list of current shipping restrictions found here and will update the list as restrictions change.
In addition to this list, we strongly advise that you confer with local Customs authorities on the most current up-to-date list of permitted and restricted items.
Multiple Shipments
For large orders and backorders, we may split your order into several packages. You will not incur additional shipping charges when this happens. The shipping charge you paid during checkout will be split among the multiple packages.
Customs Information
Piping Rock Health Products is not liable for packages refused or held by customs for delivery.
There are many country-specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Your local customs regulators may delay your order or reject it from being delivered based on your local laws.
All international orders are eligible for return for 60 days from the date of your order. You may only return an unopened item. It is important to note that, in the event of your order being returned to us due to a banned or restricted products policy, an incorrect shipping address, a refusal to pay customs fees or acceptance of the order, or if there is no one available to accept your order, we will refund your payment. You will receive the total amount of the order minus the shipping charge, all discounts and a 20% re-stocking fee. You will also be responsible for any other outside charges such as warehousing fees or return postage fees.
If the cost to return the order is greater than the total amount due to be refunded, we will instruct the carrier to abandon your order and you will not receive credit. If a product is seized by customs, you will not be issued credit for that product.
When returning a package, please note refunds cannot be issued until the returned package has arrived to our warehouse.
Please note:
♦If you choose DHL Express or UPS as your shipping method, it includes tracking information and is generally delivered faster than Airmail.
♦If you choose Airmail, your package will undergo less inspection and will be subject to fewer duties through customs. However, this option does not include tracking information and generally takes longer before being delivered. We cannot offer refunds for orders shipped via Airmail that are lost.
Don’t see your country listed?
We invite you to contact our customer service department at customerservice@pipingrock.com to request that we include shipment to your country!
International Customer Service
Should you have any questions, comments or concerns regarding international shipping, please feel free to contact our friendly customer service department via email at: customerservice@pipingrock.com and we will happily respond to you as quickly as possible!
Changes to These International Shipping Policies
We reserve the right, in our sole discretion, to change these International Shipping Rates at any time by posting revised terms to the International Shipping Rates. It is your responsibility to check periodically for any changes we may make to these Rates. Your continued use of the Services following the posting of changes to these rates or other terms or policies means you accept the changes.